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Measures to reduce COVID-19 health and safety risks

At PortBlue Hotel Group we have always been committed to taking care of people and our environment. For this reason, we have made the most of the break to work on an internal action plan which further enhances all the safety, hygiene and quality standards we already had in place. We have created protocols to allow us to take better care of guests and employees and guarantee compliance with all the health and safety preventative measures required by the COVID-19 pandemic.

Our goal is to make you feel safe so that you can enjoy the PortBlue Hotel Group experience in any of our hotels. More than ever before, today we would now like to share with you all the measures we have taken:

General Procedures

The Risk Management Committee (RMC)

The RMC has already been set up and started work. Our RMC helps manage incidents quickly and efficiently, ensuring a rapid and well-coordinated response.

 

Isolation protocols

We have designed an emergency plan to be implemented in the event of an outbreak. If there are any confirmed or suspected infections, we have action plans ready to be implemented.

Training programme

Training is underway for all staff on the new operating protocols to prevent the spread of Covid-19. The training consists of several stages:

INITIAL: basic information about the disease, personal hygiene, use of PPE and departmental procedures.

CONTINUOUS: reinforcing the basic concepts and improvements made. It also monitors employee concerns and needs.

Communication plans

Internal and external communication plans have been defined to keep open lines of communication with guests and employees and provide information tailored to their needs.

Personnel policies

Improved personnel policies have been implemented in three main areas: personal hygiene, social distancing and the use of PPE.

We have carefully created ways to protect staff from the risk of working with potentially infected guests.

Action log

A way to register all the actions taken to demonstrate due diligence.

It is important not only to act, but also to ensure compliance by monitoring and registering all the actions carried out.

Sympton report

Early symptom detection mechanisms have been defined for both customers and employees to prevent the spread of infection and potential outbreaks. This means we are ready to act and can activate other control procedures quickly and efficiently.

Medical support

Medical support is available if needed.

Bearing in mind that our different destinations do not all have the same resources, this allows us to anticipate the needs of customers if they get sick.



Specific procedures
Reception

-Implementation of preventative measures in the hotel entrance, hand disinfection and social distancing.

-Implementation of web check-in in hotels where this is possible.

-Use of the mobile application to provide information on all public areas in the hotel to avoid the use of printed information.

-Hydroalcoholic gel dispensers throughout the reception area.

-Screens have been installed at the front desk if they are needed.

-Room allocation criteria have been adapted to ensure compliance with the new cleaning and disinfection measures.

-Preventative measures for the use of lifts (capacity limits, adhesives on the floor, gel in the lift...)

-Tape and floor adhesives will help ensure social distancing for front desk queues.

Housekeeping

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-Cleaning and disinfection procedures for rooms have been reinforced, with special attention to areas touched by guests (handrails, handles, TV remote controls, accessories, minibar, etc.), defining processes and protocols to ensure disinfection.

-Indoor and outdoor public areas will be cleaned and disinfected frequently, with special attention to areas touched by guests (railings and handrails, lift buttons, toilets, etc.).

-The components of all the chemical products have been reviewed to ensure their effectiveness against Covid-19.

-Some items have been removed from the rooms to avoid them being handled by more than one guest, however the amenities provided for all guests who book through our website now include a disinfection kit.

Laundry

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-The protocol for ensuring natural ventilation has been reinforced.

-Disinfectant hand gel dispensers are available throughout the area.

-There are two designated groups of staff. One group works only with dirty linen and the other only with clean linen.

-Different circuits have been designated for dirty and clean linen to avoid them coming into contact.

-Different trolleys are used for dirty and clean linen which are all disinfected every day.

-Linen will be washed with disinfectant and detergent or enzymatic products with oxygen, and then dried at a temperature above 60ºC. Sheets, towels and other similar items are ironed at a temperature of 150ºC.

-Cleaning and disinfection procedures in work areas have been reinforced during and after each shift. All the chemical products used are considered effective against Covid-19.

-Specific treatments will be applied to materials which may be contaminated.

-The greatest care is taken in the transportation and handling of textiles.

Maintenance

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-Protocols for constant ventilation with fresh air have been reinforced.

-Air conditioning maintenance in rooms and public areas will include a weekly disinfection of filters.

-Strict supervision of equipment for washing dishes and linen and other washing and disinfection equipment.

-Water systems (swimming pools, spas, water for drinking and irrigation) are constantly monitored.

Restaurant

-The breakfast, lunch and dinner service periods will be extended.

-Staff will organise entrance to the restaurant and escort customers to their assigned table.

-An information panel in the restaurant entrance will explain the rules for customers to read before entering.

-Customers should disinfect their hands.

-Customers should wear a mask in closed areas where social distancing cannot be respected and use hydroalcoholic gel.

-There will be clear directions to explain the one-way route to be followed around the restaurant, buffet and show-cooking area.

-The safety distance between customers seated at adjacent tables will be maintained.

-A disposable paper tablecloth will be placed on each table, if required, and changed after each customer. Cutlery and serviettes will be provided after the customer is seated at the table.

-Tables, chairs and any items left on the table will be disinfected after each customer.

-Cleaning and disinfection procedures have been improved during and after each service. All the chemical products used are considered effective against Covid-19.

-Natural ventilation has been improved.

-Social distancing will be respected in queues for restaurants.

-A hydroalcoholic gel dispenser will be placed at the entrance to each buffet station

-Elimination of shared elements such as oil bottle, salt and pepper shakers, etc.

-Table service for drinks. The drinks menu will be available on posters and customers who have downloaded the PortBlue App can also see it on their mobile phones. In some hotels it is available using a QR code.

Bar

-Customers should disinfect their hands with hydroalcoholic gel

-Adhesives on the floor will help ensure social distancing when being served.

-Screens will be installed on the bar counter if necessary (depending on each hotel).

-Hydroalcoholic gel dispensers will be placed along the bar counter.

-The drinks menu will be available on posters and customers who have downloaded the PortBlue App can also see it on their mobile phones. In some hotels it is available using a QR code.

-Drinks will only be served to customers at the bar or with table service.

-The safety distance between customers seated at adjacent tables will be maintained.

-Cleaning and disinfection procedures have been improved during and after each service. In addition, tables, chairs and any items left on the table will be disinfected after each customer.

-Natural ventilation has been improved.

-Signs and floor markings will be implemented to ensure social distancing at the bar

-Elimination of drinks dispensers.

-Removal of stools from the bar counter.

The components of all the chemical products have been reviewed to ensure their effectiveness against Covid-19.

Kitchen

-The HACCP system is rigorously implemented and supervised along with more rigorous personal hygiene procedures, including the use of gloves, masks, and hand washing at least every 30 minutes.

-The minimum safety distances between employees are respected.

-The number of dishes placed on the buffet will be adjusted to the number required for each service. Individually packaged products and pre-prepared meals will be provided for some meals with more regular replacement.

-All utensils used by the staff serving customers at the buffet (tongs, spoons, etc.) will be replaced every 30 minutes by disinfected utensils.

-In show-cooking stations, food will be prepared in amounts which avoid the creation of queues and also avoid the accumulation of food waiting to be served.

-Procedures have been improved and the frequency of cleaning and disinfection has been increased during and after each service.

All the chemical products used are considered effective against Covid-19.

Spa, fitness & pools

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-Activities will be carried out maintaining social distancing and limiting capacity.

-Hydroalcoholic gel dispensers will be available at the entrance to or inside each area (toilets, changing rooms, water areas, gym, etc.).

-A strict protocol for replacing towels has been implemented.

Spa

-Customers will have to make an appointment both for the spa and for treatments to control capacity limits.

-Cleaning and disinfection procedures in treatment booths and after each service in all public areas after use.

-Ventilation between each service has been reinforced.

-Customers must shower before entering the spa.

- Customers should make an appointment in reception to ensure capacity limits are not exceeded.

- All equipment must be cleaned after each use.

Gym

-Mandatory use of a towel for all exercise equipment.

-In addition to enhanced cleaning and disinfection procedures, disinfectant and disposable paper dispensers will be made available to customers.

Swimming pools

-The capacity of the pools will be reduced.

-Sunbeds must be placed 1.5 meters apart for customers from different family units.

-Sunbeds will be cleaned and disinfected every day, along with any surfaces or areas that may be contaminated.

Entertainment

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-Activities will be carried out maintaining social distancing, limiting capacity, disinfecting materials and also providing disinfectant gel.

-The spaces will be adapted so that guests can enjoy activities while respecting social distancing.

-The cleaning and disinfection of all materials (toys, utensils, games, etc.) will be reinforced

-Before starting an activity, the entertainment staff will remind everyone about health and safety measures.

-Children's activities will be adapted to ensure social distancing and capacity will be reduced.

-Sports activities for adults or adolescents will be limited to those that guarantee social distancing.

-The items used in all activities are subject to the strictest cleaning and disinfection protocols.

Shops

-More rigorous personal hygiene procedures including gloves and masks for all personnel.

-Capacity will be reduced to ensure social distancing.

-Customers will be required to use hydroalcoholic gel and gloves.

-All products will be disinfected before they are put on sale.

-Changes or returns will be disinfected and stored for 72 hours.

-Payment by credit card will be encouraged.

-Cleaning and disinfection procedures have been reinforced during the opening period and after closing.

-Reinforced protocol for natural ventilation.

Additional information for tour operators

-There are protocols with suppliers for preventative health and safety measures.

-Delivery personnel and drivers must wear a mask and gloves.

-Disinfectant mats will be available in the goods delivery entrance.

-Fruit and vegetables will be disinfected before being stored.

-Suppliers will be asked for details of all the health and safety measures they have taken regarding Covid-19 and regular checks will be made on compliance.

-Suppliers visiting the hotel will be accompanied at all times by hotel personnel and comply with the preventative measures implemented in the hotel.

-Cleaning and disinfection will be done in the areas most likely to be contaminated.

-Coordination of the goods delivery schedule to avoid crowds.



“We have always made sure you feel as happy as you do at home. Now we want you to also feel just as safe as you do at home”.


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