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COVID-19 – WHAT ABOUT MY HOLIDAY?

 

Our guests are our top priority, and in line with guidelines announced by the Spanish Government, the World Health Organisation and local health authorities, we are doing everything possible to rigorously comply with protocols and help in any way we can to ensure that the effects of COVID-19 are reduced as soon as possible.

You can see the safety, hygiene and quality protocols we have enhanced and implemented here.

At PortBlue Hotel Group we would like to do our bit to help. To achieve this, we have reviewed our cancellation policies for all customers who have made bookings through our website, our Call Centre or directly in our hotels:

 

  • Do you have a booking for a stay with us between March 15, 2020 and July 23, 2020?

If you booked a flexible rate and want to change or cancel the booking, you are still within the period allowed by the rate policy so can do so without any problems.

If you booked a non-refundable rate, in spite of the fact that these rates do not allow cancellations, contact us on +34 971 897 430 or call-center@portblue.com to arrange a change of dates so you can enjoy your holiday at another time of year without any penalties (if the rate is more expensive, you only have to pay the difference). Customers who do not show up on the arrival date will be subject to the penalties described in the rate conditions.

 

  •  Do you have a booking for a stay with us from July 24, 2020?

If you have a booking at PortBlue Club Pollentia resort & Spa, PortBlue San Luís or Hotel Spa Ciudad de Astorga by PortBlue Boutique, your booking is not affected. If you have a booking at any other of our hotels, call us on +34 971 897430 or email us at call-center@portblue.com so we can check whether it affects you, and, if so, provide you with the best solution.

 

  •  Not yet booked, but wondering whether you still can?

You can make your booking at any of our available hotels. You can book several different types of rate. If you are in any doubt, make the most of our Flexible Rate which allows you to pay when you arrive at the hotel and cancel free of charge if you decide not to stay with us (see the cancellation policies for each rate).

 

We greatly appreciate your understanding and continue to work day after day to offer you solutions in the current situation. We hope to see you very soon in our hotels and that your stay is the best possible cure to help forget these difficult days.

 

Sincerely,

PortBlue Hotel Group

 

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PortBlue Hotel Group is the reference hotel chain in premium vacation experiences, with a sustainable model based on personal attention, through innovation and respect and enjoyment of the environment.

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